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Customer service

Terms and Conditions

Art. 1 - Object

The General Sales Conditions have as their object the remotely purchase of products via the Internet, through the website Easydive.it belonging to Easydive s.r.l. con unico socio with registered office in Cervia (RA), Via dell'Industria 13 int.6 - VAT: IT02665730392 - REA 181087, Companies Registry of Ravenna. All prices include VAT, except for errors and / or omissions. Privacy protection will be submitted to the regulations of Legislative Decree no.196/2003 ''Privacy Code". To this effect, the Client will have to read the disclosure on the website and consent to the processing of data in order to proceed with his order.

Art. 2 - Acceptance of General Sales Conditions

The present General Sales Conditions and Privacy Policy must be examined by Easydive.it site Customers before concluding the order. The continuation of the order implies the full knowledge of them and their full acceptance; without the reading and acceptance thereof, the ordering process cannot continue. The Customers, by placing an order, declare to have read and accepted all the general terms and conditions of sale and payment specified therein and declare to have read carefully and entirely the Privacy Policy, to know well its content and to give consent to the processing of data. By sending their purchase order, the customers then unconditionally accept these conditions and undertake to observe them in full, together with the mode of payment. The customers agree and undertake, upon conclusion of the purchase procedure, to print and keep these General Sales Conditions, in compliance with articles. 52 and 53 of Legislative Decree no. n. 206/2005

Art. 3 - Purchase modalities

Purchases of available products, as illustrated and described in the relevant online data sheets, are made by the Customers at the current price indicated, inclusive of VAT, plus shipping charges, however displayed during the purchase, whenever the Customers require delivery of the product at home. Easydive accepts no responsibility for any transcription errors in the data sheets and / or for changes and / or for possible inaccuracies of the images and photos accompanying the data sheets themselves. In addition, any accessories present in some photos shall be construed as optional accessories accompanying the product to which they refer. Prices of available products are not inclusive of transportation costs. Product availability is updated every half hour since the access and possibility to place orders online alter product availability. Easydive does not guarantee the certainty of assignation of ordered goods. Before confirming the purchase, the customers will see a report containing the unit cost of each product chosen, the total for each line of order when purchasing more units per product, the total cost when purchasing more products, and any shipping costs. The selling prices of the products at www.easydive.it site may be different from those made directly by the company, or compared to other promotions reserved for events and / or special customers. Customers, after completing their purchase order, will receive a first e-mail message where Easydive merely informs having received the order, indicating the respective number. During the following days, Easydive will send another email to the customers to communicate order's acceptance. Upon receipt of the first email, customers may verify correctness of data and purchased products, and possibly report eventual mistakes and / or request information from info@easydive.it. In the event the customers do not receive any email confirming the order during the days following its forwarding, they can check the status of their order into the user board of the 'Personal Information' box.

Art. 4 - Methods of payment

The customer who has chosen not to collect a product directly in the company, at Easydive in Montaletto di Cervia, may pay either by bank transfer, or through PayPal, or cash on delivery. If the customer chose to pay by bank transfer, payment may be made to Easydive's account opened with EASYDIVE S.R.L. con unico socio, LA CASSA DI RISPARMIO DI RAVENNA, IBAN IT 23 W 06270 24000 CC0190256135 within 5 working days from order confirmation date. If the transfer is not completed within that period, the contract shall be deemed automatically terminated and void, and the customer will receive a cancellation email. In any case, the products will be shipped only after Easydive will receive the credit on their account. If the customer chose to purchase through the PayPal payment mode, he, at the conclusion of the order, is redirected to the PayPal login page. The amount of the purchase is withdrawn from his PayPal account at the time of order acquisition. In the event of order's cancellation by the Customer or in case of rejection by Easydive, the amount will be refunded to the customer's PayPal account. In case of order's annulment, will be required the cancellation of the transaction. Easydive under no circumstances could be held responsible for any damages, direct or indirect, caused by delays in failure to release the amount committed by PayPal. For every transaction made using a PayPal account, the customer will receive an email confirmation from PayPal. Easydive reserves the right to cancel and / or suspend the order if PayPal sends an email message reporting of anomalies and / or payment irregularities. In this case, Easydive reserves the right to call the customer further information and / or the sending of copies of the documents proving the ownership of the card used. In the absence of the required documentation, Easydive reserves the right to reject the order without, for that reason, arises the customer's right to claim for damages. If the customer chose to make the payment on delivery, payment will be made cash upon receipt of the goods directly to the forwarding agent, including any further charges related to this service. If the customer cancels an order bearing the chosen payment mode by bank transfer or PayPal, Easydive will perform the refund according to the same method chosen by the customer, who may not require a change in these modalities. Customer data is transmitted using secure methods that prevent others from reading. The customer who chose to collect the product directly from the company, at Easydive's headquarter in Montaletto di Cervia, may use the following means of payment: cash, VISA and MASTERCARD credit cards, ATM.

Art. 5 - Delivery

Easydive delivers its products worldwide. For shipments to Italy, shipping costs are from € 5,90 to € 9,90 according to the volume of the package, while for EU and non-EU the shipping rates vary depending on the distance and on the order value. Products purchased will be delivered by Easydive to the address indicated (at number) or will be available directly in the company at Easydive in Montaletto di Cervia. Deliveries will be effected during all working days. Easydive shall not be liable for any errors on addresses (street or house number). If an error occurs in the address indication, the customer will be contacted by telephone at the telephone number he left. If no telephone number has been supplied, the order will be automatically canceled. The invoice for orders shipped by courier will be inserted directly in the package and delivered to the customer. For orders collected directly at the company, the invoice will be handed directly to the customer at the time of pick up. No change in the bill will be possible after the issuance thereof. The shipping costs, to be added to the price of products purchased, is calculated automatically by the system in case of shipping outside Italy. Collection of products directly at the company will not generate any transport costs. In the case of orders with multiple products of different types, Easydive reserves the right to deliver the products in one solution when they will all be available. The customer is required to verify, upon receipt, if the number of packages delivered corresponds to that indicated on the transport document, if the packaging is intact, and if the product delivered complies with the order placed. The customer must report any damage and / or mismatch with the order immediately to the carrier performing the delivery. Once the customer signs the delivery document to the carrier, he cannot make any objection about the appearance of what delivered.

Art. 6 - Right of withdrawal

The right of withdrawal for products purchased through our on-line shop is regulated by Articles 64 and following of Legislative Decree. N. 205/2006 ("Consumer Code"). The decision to exercise the right of withdrawal must be communicated by the customer by sending a registered letter with acknowledgment of receipt within 10 working days from receipt of the product ordered to: Easydive Via dell'Industria 13 int. 6 – 48015 Montaletto di Cervia (RA) The notice of withdrawal must specify the intention to withdraw from the purchase (no need to give reasons) and the product or products for which the customer wishes to exercise the right of withdrawal, attaching a copy of the documents confirming the purchase. The right of withdrawal shall be deemed validly exercised, pursuant to the provisions of art. 64, paragraph 2 of the Consumer Code, even if the client seeking to rely send, within the aforementioned term of 10 days from receipt of the product, a notice of cancellation by e-mail at info@easydive.it, or by telegram, telex or facsimile, with confirmation by registered letter within forty-eight hours. Upon receipt of the registered letter of notice of withdrawal, the customer will be sent by e-mail a notice authorizing the return. The customer should pack the product, any accessories and everything initially contained, using the original carton in order to safeguard them from damages. The customer must return the product intact within 15 working days from receipt to the above address. The right of withdrawal applies only to goods intact at the time of return, pursuant to the provisions of art. 67, paragraph 2 of the Consumer Code. Upon receipt of the package containing the returned products, and made all the integrity checks of the goods, possible accessories, and all that was originally contained in the product packaging, Easydive will refund the amounts already collected for the sale of the product. Shipping and transportation costs are charged to the customer. The right of withdrawal cannot be exercised in the event that the products are damaged or used by the customer.

Art. 7 - Governing laws and jurisdiction

This contract will be governed by Italian law.Any dispute concerning the validity, interpretation or execution of this contract, will be settled exclusively by the Court of Rimini

Art. 8 - Amendments

The conditions contained in this document may be modified by Easydive without notice and will be valid from the date of publication in the website www.easydive.it


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