Guaranteed by Easydive
We design, develop and test at every step of the way, making sure we keep you and your equipment safe and sound. We use only quality materials and invest constantly in technological development. This approach, alongside our maintenance service, allows us to guarantee our housings for life

Lifetime guarantee with yearly maintenance
The underwater housings (camcorders and cameras) and the lighting systems are guaranteed for life if you do maintenance.

What does lifetime guarantee cover?
The Easydive lifelong guarantee covers any manufacturing or assembly defects only if the housing is compliant with maintenance and has not suffered visible damage, such as hits or accidental impacts, which damaged it and compromised its makeup.

What does the guarantee not cover?
The guarantee does not cover accidental (hits, falls) or natural (fires, calamities) damage or damage due to a prolonged exposure to sun rays or extreme temperatures.
Components not directly manufactured by Easydive or subject to wear as a consequence of their lifecycle (LED, batteries, accumulators, parables, trigger turtles and accessories not produced by Easydive) are excluded from the guarantee.

The guarantee does not cover under any circumstance direct or indirect damage of any kind caused to people or things.

The guarantee lapses if you use the equipment improperly, if unauthorized personnel conduct modifications or reparations, or if you use third-party spare parts.

Safe and reliable repairs
Every product we make is built to last a long time. We design housings and equipment to document the world underwater which are long-lasting and easy to use, with innovative functions you can rely on. When needed, you have access to safe, reliable and quick repairs with original components. Only that way are we sure of guaranteeing to you a memorable experience of immersion: zero issues with your equipment.

If you encounter a defect in the housing under guarantee, we repair it with priority. The collection and delivery fees are borne by us. If during checkups we notice that water has entered inside, the damaged components are not under guarantee.

Validity
The guarantee on Easydive underwater housings is valid for ever if the yearly maintenance is conducted.

Out-of-guarantee repairs and breakdowns?
If the housing needs an out-of-guarantee repair, we send you a free quote. 
The time required for out-of-guarantee repairs is about 2 weeks.
For requests of urgent repairs within 72 hours, the cost will be marked up and specified in the quote.

Variations
Easydive reserves the right to change the expected terms by communicating the fact by means of e-mail or by signalling the changes on the website.

Maintenance contributes to prolonging the life of your equipment
Easydive housings and lighting systems are concentrations of technology. They are equipment designed to last. They operate in extreme conditions and challenging environments. That’s why it’s important to check whether everything is OK once a year.

What it consists of in practice and why it’s beneficial
Maintenance is an annual check which allows us to verify the state of your equipment. That way it will always be reliable: zero issues, no floodings or malfunctioning. Don’t compromise your dive and vacation. 

Standard maintenance includes:
1. O-ring substitution, magnetic buttons check, cables check
2. software update (if available)
3. trial run (- 100 meters for Leo II, - 150 meters for Leo3 Series).

Following testing, the lifelong guarantee will be renewed for 12 months (Europe) and 18 months (extra-EU). You will find a sticker on the housing or lighting with that notice.

How much does maintenance cost?

Prevent issues
Over time and with use, housing components wear: O-rings cracking, magnetic buttons and electronic cards oxidizing, connectors or cables wearing down compromise the communication between the camera and its electricals.

During maintenance, we identify any signs of wear, damage, or malfunctions, allowing us to take preventative measures to avoid causing significant damage, such as flooding the electronics or the camera. 

Maintenance also includes the application of lubricants and the cleaning of equipment. This reduces friction and wear on moving parts, improves smoothness, and prevents problems caused by dirt or debris.

After maintenance, when needed, you receive consultation from the Easydive team: tips and tricks to make the best of your equipment and make it last. 

We take care of everything. Every year we send you an email to remind you that the guarantee is about to expire and that it’s time for maintenance.

Download maintenance form