FAQ

Easydive does not use retailers to distribute its products. All of the equipment is manufactured, sold, overlooked and guaranteed by Easydive directly. Each one of our customers receives a dedicated customer care service, from purchase till after the sale.

Order directly from our website: it only takes a few clicks. Or send us an email at info@easydive.it

After submitting your order, you will receive a confirmation email for your order and delivery.

You can make secure online payments with the following credit and debit cards:

Mastercard, Visa and Visa Debit, AMEX

The payment with card is done during ordering.

Yes, certainly.

Wire transfer or cash (in Italy only).

If an item appears unavailable during ordering, you may submit a pre-order request by sending an email at info@easydive.it, specifying the code of the desired product.

Certainly. Book an appointment so that one of our experts can receive you. We are happy to have you in our showroom where you can touch Easydive products by hand.

The prices on the website are specified both with and without VAT. The VAT percentage varies according to the EU country you reside in. For EU corporations, VAT will not be applied. For extra-EU customers, VAT is not applied; they are instead charged with the customs duties which vary from country to country.

If during ordering you encounter any issues, send an email to info@easydive.it. During office hours, you can write to us on WhatsApp too. Our team will respond as soon as possible, within 24-48 hours, and will help you to complete your order.

Delivery times vary according to the type of request. 

The majority of the items are ready for delivery. We prepare the orders within 2-3 work days.

All housings are ready for delivery. In case of customization or optional requests, the order delivery times are approximately 10-14 work days. You can ask us for a quote at info@easydive.it, specifying your camera or camcorder model and we will provide you with a detailed document with the available options and prices. 

For all items on the website, delivery times are 24-48 hours. 

Delivery fees vary according to weight and destination. To receive a quote, write to us at info@easydive.it.

Deliveries are also made internationally. Shipping fees vary according to the intended geographical area. Customs duties outside of the EU are charged to the addressee.

During ordering you can select the courier and the mode of delivery.

When we ship your order, you get a WhatsApp message with the tracking number from us and an email from the courier with instructions to track the delivery.

You can request the tracking number at info@easydive.it, specifying your order number.

In Italy we expect between 1 and 2 work days.
Abroad we expect between 2 and 7 work days, depending on the geographic area and the service requested.Saturdays and Sundays are not considered work days.

Customs duties upon importation and any additional fees and local taxes are charged to the addressee.

Variations of this kind come with a cost. In that case communicate as soon as possible the change of address and our team will inform you about possible variations in price.

All deliveries require a signature for acceptance. If you are not available, specify a safe delivery address at which somebody will be present.
We are not responsible for any delivery instructions you might provide to the courier company. If you ask the courier company to leave your order at a place different from the one specified during ordering, we are not responsible if you do not receive the order.

If you have questions about the delivery policy, send an e-mail to info@easydive.it.

You have 15 days to complete a return of the intact and never-used product. Before authorizing a return, we ask you for the reason in order to understand what went wrong.

Send an e-mail to info@easydive.it, specifying the order number, the article name and the reason for the return request.
Return fees are charged to you, as well as extra-EU customs fees.

When something is amiss, our customer care, which works well, always finds the right solution, keeping our customers happy.

We take pride in following through with great customer care. We’re happy to help with any issues that arise after sales.

Our experts are available to you from Monday to Friday from 9 AM to 12.30 PM and from 2.00 PM to 4.00 PM. You can text us using the live chat that you can find on our website or on WhatsApp (+39 3389994219), Messenger or Skype.

Underwater housings (camcorders and cameras) and lighting systems have a lifelong guarantee, provided you do maintenance.

The Easydive lifelong guarantee covers any manufacturing or assembly defects only if the housing is compliant with maintenance and has not suffered visible damage, such as hits or accidental impacts which damaged it and compromised its makeup.

The guarantee does not cover accidental (hits, falls) or natural (fires, calamities) damage or damage due to a prolonged exposure to sun rays or extreme temperatures.

Components not directly manufactured by Easydive or subject to wear as a consequence of their lifecycle (LED, batteries, accumulators, parables, trigger turtles and accessories not produced by Easydive) are excluded from the guarantee.

The guarantee does not cover under any circumstance direct or indirect damage of any kind caused to people or things.

The guarantee lapses if you use the equipment improperly, if unauthorized personnel conduct modifications or reparations, or if you use third-party spare parts.

An annual check which contributes to prolonging the life of your equipment.
Easydive housings and lighting systems are concentrations of technology. They are equipment designed to last. They operate in extreme conditions and challenging environments. That’s why it’s important to check if everything is OK once a year.

If the housing needs an out-of-guarantee repair, we send you a free quote. 
The time required for out-of-guarantee repairs is about 2 weeks.
For requests of urgent repairs within 72 hours, the cost will be marked up and specified in the quote.

Yes, otherwise the quality of the images would be strongly compromised. That’s why we create dedicated bases for every camera body. Beside software recognition, this guarantees perfect centering of lenses in the portholes.

No. There is no shooting delay with our electronic housings. We use original cables which guarantee the same shutter button feedback as in the camera.

We can customize housings and adapt them to almost all of the main digital reflex camera models on the market.
To know whether your camera is compatible, use the Configurator. Select the model of your camera to know which housing is compatible.

We produce many types of portholes fit for any kind of lens. From Spherical Portholes of various dimensions (from 95 mm to 240 mm of diameter), fit for wide-angle lenses, to Plain Portholes for macro lenses. We also have Extensions of 15, 30 and 40 mm of length to ensure the correct distancing of the lens.

The Leo housing already possesses the mechanism for the adjustment of zoom lenses. You can simply purchase the socket to apply to your lens (some wide-angle zoom lenses require the 40 Zoom Extension).

The Leo 3 and Leo 3 Plus housings already have 2 standard NIKONOS 5 pin flash connectors. 
The Leo 3 Wi and Leo II housings can install 1 or 2 standard Nikonos 5 pin flash connectors or, upon request, S6. 
The Leo3/Leo 3 Wi and LeoR housings are also predisposed for the use of 2 optical fibre cables. By means of these connectors you can use the flash.

By doing ordinary maintenance and following our advice also after immersion.

You can verify the compatibility of our Diveshot R Universal and LeoR Smart housings here. If you can’t find your model, write to us at info@easydive.it.

Anticorodal Aluminium, because it ensures sturdiness and endurance.
Inox 316 Steel. Plexiglas. Carbon Fiber.

We help those who choose our products to manage the sale of their used equipment, but we do not treat used equipment directly. We keep watch so that there is a kind of insurance for sellers and buyers. For more information, visit the dedicated page.

Yes, we have a dedicated website: Diverent where you can find all the prices and materials available for rental.

Easydive produces different types of portholes suitable for any type of
lens. Spherical Domes of various dimensions (from 95 mm to 240 mm in
diameter), suitable for wide-angle lenses, and flat ports for Macro
lens. We also have Extensions of 15, 30 and 40 mm in length to ensure
the correct lens distance to the dome.

The Leo housings already has the standard for zoom lens adjustment: just
buy the adapter ring to be applied to the lens (some wide-angle zoom
lenses require the Extension 40 Zoom).

The Leo 3 and Leo 3 Plus Housings have 2 NIKONOS 5 pin standard
connectors. The Leo 3 Wi and Leo II Housing have 1 Nikonos 5 pin
connector. The Leo3 Series Housings also have the adapter of using 2
fiber optic cables. Using these connectors, you can use the flash in
iTTL (NIKON) or manual (NIKON and CANON). To use CANON flashes in eTTL,
an optional S6 connector is required.

The Housings Leo have a front bayonet mount compatible only with
Underwater (Igloo) porthole. Various ports, Seacam and Subal, can be
used by purchasing an optional adapter.