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Customer service

FAQ

  • The centering of the Camera or Camcorder is guaranteed even with a Universal Housing?

    Of course, if that were not so, the quality of the pictures would be
    greatly compromised. For this reason, we create dedicated bases for each
    machine body. This guarantees, in addition to software recognition, the
    perfect centering of the lenses within the portholes.

  • Can the Leo3 Series and Leo II Housing May Be Delayed by Using Remote Shoot?

    Our Housing can not have a delay of shutter release, also using an
    electronic remote control. We use original cables that guarantee the
    same feedback of the camera shutter button.

  • Do you have a reseller in my area?

    Easydive does not use resellers to distribute their products. All
    equipment is produced, sold, controlled and guaranteed exclusively and
    directly by Easydive. Every customer receives a dedicated service at
    every stage of the business relationship.

  • How can I buy your products?

    You can order directly from our site, just a few clicks. Or send us an email to info@easydive.it.

  • What are the shipping rates and delivery times?

    Delivery times are various according to the requirements. The housing
    are all ready for delivery. Delivery times from the order are about
    10-14 days (for all check and pressure test). You can ask us a quote at info@easydive.it
    by specifying your camera or camcorder model and we will provide you
    with a detailed document with the options available and the prices. For
    all other purchases on our site, delivery times are 24-48 hours.
    Delivery costs are free for shipment to Italy, while abroad the fare
    varies from the place of destination and the value of the goods (eg
    under EUR 300, to the EU, EUR 15, above 300 euros, towards the EU, 30
    euros.) 

    Contact us to receive a quote for shipping costs (Extra EU).

  • What are the payment methods?

    Payment methods are Paypal or Credit Card. Alternatively you can make payment by bank transfer.

  • Which DSLR or Mirrorless cameras can I use with Leo housings?

    Select your camera model. You will find out which Leo Housing are
    Compatible. Consider, however, that we can customize the housings and
    adapt them to all digital device.

  • What type of Lens can I use with Housings Leo?

    Easydive produces different types of portholes suitable for any type of
    lens. Spherical Domes of various dimensions (from 95 mm to 240 mm in
    diameter), suitable for wide-angle lenses, and flat ports for Macro
    lens. We also have Extensions of 15, 30 and 40 mm in length to ensure
    the correct lens distance to the dome.

  • Can I use zoom lenses with the Leo Housings?

    The Leo housings already has the standard for zoom lens adjustment: just
    buy the adapter ring to be applied to the lens (some wide-angle zoom
    lenses require the Extension 40 Zoom).

  • Can I use a flash with a Leo Housing?

    The Leo 3 and Leo 3 Plus Housings have 2 NIKONOS 5 pin standard
    connectors. The Leo 3 Wi and Leo II Housing have 1 Nikonos 5 pin
    connector. The Leo3 Series Housings also have the adapter of using 2
    fiber optic cables. Using these connectors, you can use the flash in
    iTTL (NIKON) or manual (NIKON and CANON). To use CANON flashes in eTTL,
    an optional S6 connector is required.

  • Can I use my portholes with Leo Housings?

    The Housings Leo have a front bayonet mount compatible only with
    Underwater (Igloo) porthole. Various ports, Seacam and Subal, can be
    used by purchasing an optional adapter.

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